Last updated: May 17, 2026
Every Growing Minds book is written and printed just for your child — so we don't accept returns. But we stand fully behind the quality of every book we make. If something went wrong on our end, we'll make it right.
Before you pay for a printed book, you receive a personalized story preview — three full chapters and your child's custom cover — for $4.99. This lets you read the story, confirm all the details are right, and decide whether to print. We believe that's the fairest way to make sure you love it before it goes to press.
Because of this, we're not able to offer refunds on the grounds that the story wasn't what you expected. The preview is your chance to catch anything that needs adjusting before we print.
Your book arrived with a torn cover, bent pages, or visible damage from transit.
✓ Free reprint & reshipPages are blank, text is cut off, images are blurry or misaligned, or the binding is coming apart.
✓ Free reprint & reshipTracking shows delivered but the book never arrived, or the package was lost by the carrier.
✓ Free reprint & reshipA detail you clearly provided — a name, age, or location — was printed incorrectly.
✓ Free reprint & reshipThe story matches your preview and arrived in good condition, but you'd like a refund. Because every book is custom-made for one child, we can't accept returns in this case — but contact us and we'll do our best to help.
Contact us — we'll work something outEmail us at hello@growingminds.io within 30 days of delivery with:
We aim to respond within one business day. Approved reprints ship within 13–15 business days of approval.
The $4.99 preview fee is non-refundable once your story has been generated, as it covers the cost of writing and illustrating your child's custom story. If there's a technical problem that prevented you from receiving your preview, contact us and we'll sort it out right away.
We're a small team and we genuinely want every family to love their book. If something feels off or you're not sure whether your situation is covered, just email us at hello@growingminds.io — we'll always try to find a solution.
See your child's story before you commit to print — just $4.99 for a full preview.
Start your story →